Refund policy

At Torquenova, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Free Returns

We offer free returns and refunds within 30 days of receiving your order. To be eligible, items should be returned in good condition with all original parts and accessories whenever possible.

Damaged or Incorrect Items

If your order arrives damaged, defective, incorrect, or missing parts, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can resolve it quickly.

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.